|
Frequent Asked Questions:
If you get problem, please first update PDFill
to
7.0
and GhostScript to
8.64. You
have free upgrade.
1.
Problem When you buy PDFill PDF Editor
2. Problem during Download and Installation
3. Problem when opening a PDF file
4. Problem when editing PDF
5. Problem when saving the editing into a new PDF
Free Technical
Support and Free Upgrade Forever:
For PDFill 6.0 or earlier user, please uninstall PDFill, restart your
computer, then
download
and install PDFill PDF Editor 7.0. No need to enter your code again. We try our best to help you quickly resolve any technical issues with
our products. You will always find an answer on this page, or get it
from our support team in 24 hours. For faster response, please
carefully follow the instructions below:
- First, try to find
answers in the user's guide and the
online help
section for each of the products.
- Next, please visit the
FAQs on this page.
- Make sure you are using
the
newest version
of the software.
- If you failed to
find the answer to your technical issue, submit your question using
our email.
- Again, please look at
the FAQs first. If you cannot get a solution from
FAQs, send an e-mail to
support@PDFill.com. When reporting problems, please include the
following information:
1. What version of Windows are you
running? For example, Windows 98, 2000, XP, or Vista.
2. If a dialog box with an error message was displayed, please include
the full text of the dialog box, including the text in the title bar.
You may also send an image by Screen Capture and Paste into Microsoft
Word.
3. Please attach the original PDF file or your project PRL file.
- We do not offer telephone support,
however an engineer may contact you by phone with suggestions after
receiving your technical support request.
1. Problem When you buy
PDFill PDF Editor
| I lost my
code due to a computer crash. Do I need to buy the software again? |
If you bought PDFill PDF Editor in 365 days, please
look up your
code using
the exact email when
you bought PDFill.
If more than 365 days, Sorry that
PDFill will not resend you the code. See
the License Agreement.
But, you can get your code again if you give us some helpful advice.
|
| How to
register PDFill PDF Editor? |
Please
click
here to see the steps to register PDFill PDF Editor. |
| Do I need
to buy PDFill PDF&Image Writer or PDFill PDF Tools? |
No!
PDFill PDF&Image
Writer and
PDFill PDF Tools are included inside the FREE trial version of
PDFill PDF Editor. See
the License Agreement. |
| Do I need
a PayPal account to buy PDFill PDF Editor? |
No. If you
don't have a PayPal account, you can STILL use your credit card. To
do so, please click the PayPal icon, then click the option "If you
do not have a PayPal account". |
|
I didn't get my
registration code after I paid |
Check your
email to make sure that the address you submitted is correct. If it
is correct, make sure that your filters aren't set to block emails
from sale@pdfill.com. You can also try to use another email to ask
for help. Please tell us your phone number so that the support
engineer can call you back to solve the problem! |
| Can I just
buy one license to use PDFill PDF Editor for both my home computer
and my company computer? |
No. Your
company and your home represent two users. You need to buy a copy of
the software for each of them. |
| Where is
the registration form? |
Start
PDFill PDF Editor again, if not registered, the Blue Form will show
up when you save the editing into a new PDF. Click the button to
enter the registration;
If you have open
PDFill PDF Editor, click Menu Help =>Enter Registration Code. See
how to register. |
The
registration code doesn't work.
|
Please
copy and paste the first name, last name, email and registration
number from the original email when you registered PDFill. See
how to register. |
|
The registration code
is successful but it requires registration every time when PDFill
Starts. |
Please
upgrade to 7.0 or later.
Please
turn off any spyware on your computer, so the code can be
successfully written into your registry. |
2. Problem during Download
and Installation
| Install PDFill
Silently |
Get PDFill_X32.msi
from here.
Use Command: msiexec.exe /quiet /i PDFill_X32.msi |
| Install GhostScript
Silently |
Get GS_Lite.msi
from here.
Use Command: msiexec.exe /quiet /i GS_Lite.msi |
| Problem to
install PDFill with
98/Me/2000 |
Control Panel=>Folder
Options=>File Types=>Select MSI=>Advanced=>Repair=>OK. Update Free
Microsoft Windows Installer: Click
here for
Windows 98 or Me; Click
here for
Windows NT 4.0 or 2000 OS. If you have msi installed but you cannot
install msi file, please read
this article
to clean msi. |
| Problem to
uninstall Older
PDFill Versions |
1) Start => Run =>
Enter the command "regedit"
2) from Registry Editor, Edit Menu=>Find "PDFill PDF Editor with".
You can find these 3 key entries similar like the following, delete them:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\6129931D2B18C7540A7F379B2AFE9620
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6129931D2B18C7540A7F379B2AFE9620
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D1399216-81B2-457C-A0F7-73B9A2EF6902}
3. Restart computer, then install new version of PDFill again. |
A message that a
cabinet file is corrupted and that file cabinet is required to
install the program.
|
Clean all the
Internet Temp Files:
1) Open Internet Explorer and
click on Tools => Click on Internet Options
2) On the General Tab, in the middle of
the screen, click on Delete Files
3) You may also want to check the box
"Delete all offline content"
4) Click on OK and wait for the
hourglass icon to stop after it deletes the temporary internet files
5) You can now click on Delete Cookies
and click OK to delete cookies that websites have placed on your
hard drive.
You may need to
turn off or uninstall Google and Yahoo Toolbars. |
Problem to download
GhostScript by PDFill;
Server Error 12007 |
Manually download the
Free GhostScript 8.64 from
ww.PDFill.com
|
| GhostScript Error:
Failed to Copy F:\DOCUME~1\MyName\LOCALS~1\.. to c:\gs\gs8.14\lib\...
Program install failed |
Your OS is on Drive F.
Please select F:\gs\gs8.14 to
install GhostScript. |
| Problem to install
GhostScript on Vista or Win7. |
Please disable the UAC
(User Access Control). Enter the Control Panel and type UAC in the
search box. The first result returned by the search will be User
Accounts – Turn User Account Control (UAC) on or off.
You can create an Admin account as an administrator, use this Admin
account to download and install PDFill. |
| Problem to install
PDFill |
1. Please Use
Administrator Account. If Vista or Win7, disable the UAC (User
Access Control). Enter the Control Panel and type UAC in the
search box. The first result returned by the search will be User
Accounts – Turn User Account Control (UAC) on or off.
2. Please uninstall all PDFill from Control Panel and Restart
computer.
3. Delete registry under: HKEY_CURRENT_USER\Software\PlotSoft
4. Delete all files under C:\Program Files\PlotSoft
5. Install PDFill again from
the most updated
PDFill. |
Problem to download
Sun Java 2 by PDFill;
Server Error 12007 |
Manually download the
Free 7MB Sun Java 2 Virtual Machine from
here |
| Win98 User
|
Please update your
windows from
http://windowsupdate.microsoft.com if you have problem.
|
| How can I open PDF
Files open inside Internet Explorer? |
Adobe Reader=> Edit =>
Preferences => Internet => Display PDF in Browser |
3. Problem when opening a
PDF file
| PDFill can not read my
PDF
Problem to Read all the PDF Pages |
This problem may be
solved by installing the most updated GhostScript 8.64 from
ww.PDFill.com
Open your PDF file by Adobe Reader
and Print it using
PDFill PDF&Image Writer
to get a new PDF. Then, fill the new PDF. |
| Error Message: Unknown
encryption type |
The encryption setting
inside your PDF prevents PDFill to copy or read its contents. Sorry
that PDFill cannot open that PDF. |
| PDFill is slow for
computer older than Pentium II 400 or less than 128 MB memory |
Please reduce Page
Resolution to 75 or 100 dpi. Select Menu Format > PDFill
Options > Page Resolution. The PDF page inside PDFill may
look not so clear. But, the saved PDF has no problem at all. |
4. Problem when editing a PDF
| When I fill form
inside PDFill, the just filled field doesn't show after I move to
another field. |
Click the
Refresh Button on the view bar. If
not work, please change the Font name to Arial or Times
New Roman |
| Can I convert
no-interactive paper form into the interactive automatically?
|
No. Neither $19.99
PDFill nor $500 Adobe Acrobat Professional can let you do that. You
need to
add interactive PDF form field one by one or
type
text into PDF like a typewriter. |
| How do I tie several
Radio Buttons together so that one and only one is checked and one
of them is required? |
Use the same form
field name for this group of radio buttons but use different value
for each button. |
| the PDF Page is
rotated and can not be filled |
use Free
PDFill PDF Tools
to Rotate/Crop the pdf. |
| How can I adjust the
margin of the PDF page? |
If you need more
margin, please use Free
PDFill PDF Tools
to Reformat the PDF page. If you need less margin, please use the
Rotate/Crop tool |
| PDFill crash sometimes |
Save the project file
very often to avoid the data missing. |
| How can I fix the form
so that the user can only fill the form fields? |
PDFill Options =>
Simple GUI for PDF Form Filler. |
| How can see the name
of each form field? |
PDFill Options => Show
Form Name. |
| Can PDFill edit the
static text inside PDF? |
NO. You can only fill
texts into the original PDF. You may need to use the
Whiteout function to cover the original text and then type text
over it.
We suggest that you keep your Word file for editing purpose. Then,
you can always convert your Word document back into PDF using
PDFill PDF Writer. |
5. Problem when Saving the
editing into a new PDF
|
When a large PDF
file is saved, Error Message: Java out of Memory. |
From
PDFill Options=>System=>Java Memory Size=>Select 512MB or more. |
|
Sorry that
“my.pdf” can not be filled by PDFill! Exception in thread “main”
Java.Lang String Index Out Of Bounds Exception |
Some Font
name is empty and must be replaced by the most common fonts.
Install the most recent version.
Edit menu=> Change Text Object's Font Name=>Select Times New
Roman to replace all text fonts=> Click OK |
| Error
Message: MacRoman [Could not load class: sun.io.ByteToCharMacRoman] |
From Menu
Edit > Make Entire
Original Text Fields Editable |
| Problem to
Fill the PDF Form |
From Menu
Edit > Delete all form fields, then type your text
just like the old typewriter, then save your editing into a new PDF. |
The filled data doesn't appear on
the filled form.
The data is
filled back into the original PDF file, but, it disappears after a
few second. Or, the entire data is not filled into the form |
Please try this first: From
PDF Saving Options > Select "Flattening" to make all the
Form Fields read-only>Apply Options.
If not working,
please try this second: From Menu Edit > Make Entire
Original Fields Editable |
|
I have the printed paper form. I
only want to print the filling data and don't want to print the form
again. |
Save PDF Options =>
Form Data Printing Only=>Apply Options |
| I don't
like the font name, size or color inside the PDF Form fields. |
From Menu Edit >
Make Current Original Form
Field Editable |
| The Submit
Form Button produces a error message box "Cannot handle content
type: text/html" |
Please put your pdf form into
your web sever instead of the local computer. |
| I can use
PDFill to create the interactive Fill-in Form, can my client users
fill and save the data using Adobe Reader? |
Please note that the new PDF form
created by PDFill can be
filled and printed using Adobe Reader. But,
it cannot be saved
using Adobe Reader. The end user has to buy $19.99
PDFill PDF Editor or much more expensive Adobe Acrobat products
in order to save. If you need to collect client user information,
you can add
Submit Button to send the filled data to your web server. Please
see
this example. Or, you can ask the client user to download the
included
PDF Writer
and then he can print the filled PDF into a new PDF file and email
to you. |
There is a
watermark printed on
every new PDF page after I register.
|
Please save your filling project
into a PFL file before you buy PDFill. After
you register
PDFill, resume the saved PFL file and save it into a new PDF.
The best way is to reopen your original PDF and fill again.
You can also reopen the original PDF inside PDFill, then Edit
Menu=> Copy Edited Objects from Another Project: Copy the forms
fields or other filled PDFill objected from another project.
|
|
The text
style inside PDFill is different than that in the PDF Output.
|
Note: Adobe Reader will use its default font for PDF Commenting
Text. So, the text style inside PDFill will be different than that
inside Adobe Reader.
To exactly control the text style (font encode, font name, font size
and font style) in the PDF output , please use the
Single Line Text or Multiple Line Text.
You can convert all the Commenting text into Multiple Line Text from
Edit Menu. |
|
Problem with language encoding
and font |
From PDFill
Options, select your language coding and then your desired font. You
may play with several fonts to see if it works.
If you have problem, please open a new blank PDF project, test your
language coding and font, then, save into a new PDF to see if it
works. If this works, please open your original PDF inside
adobe reader, print it into PDFill PDF Writer to get a new PDF, open
this new PDF inside PDFill. |
For Problem regarding
PDFill PDF & Image
Writer, please see
here.
For Problem regarding Free
PDFill PDF
Tools, please see
here.
|
